First Day(s)

Urban Outfitters Sales Associate Location on NW 23rd, Portland OR Thought processes during first 8 hour shift Break room: Reading through 3 mandatory training booklets (Customer Service, Theft Prevention, Employee Handbook) Skimming, skimming, skimming. Wait. Is speed or comprehension more important? How well do I need to know this stuff? This is like 100 pages, how much can I retain? Who cares? Skimming skimming skimming. Take as long as it takes. Stop rushing everything Anne. Dressing room: Duties: Take clothes from customers to count. Unlock room and put clothes in room. Write number of items on door. Take items customers don't want and count to make sure they are all there. Give them back the assesories you were holding for them. Unlock room and check under bench and over light fixtures for tags, etc. Erase number from door. Hang/fold unwanted items and categorize them. Repeat. Repeat while maintaining a fun, customer friendly and entertaining atmosphere. Yikes, missed a step. Where did girl with 3 items go? Oh no. Oh well. Note: Only 1 person in each room Note: Employee handbook says only 5 items per room, but that doesn't matter. Note: Be careful not to get key hanging around neck wrapped in hangers. You don't want to choke. Note: Locks are designed with right-handed people in mind. Use two hands. How do you hold the clothes and unlock the door then? Don't ask stupid questions. Door Greeter: (aka stalker of shoplifters) Duties: Greet EVERY customer -god forbid you miss the secret shopper- Watch door for shoplifters, do figure eights to maintain store presence, always appear busy. Straighten merchandise. Act natural. (Anne is trying to do figure eights while straightening. A customer walks in. She gallops closer to the door so that she greets EVERY customer while trying to appear natural. Now she isn't doing anything so she quickly resumes her figure eights so as to always appear busy. She is folding behind the "forms" (according to the employee handbook, Urban calls them forms, not manequins) A customer walks in so she peers awkwardly around the forms so she greets EVERY customer, while trying to appear natural.)